Researched: Sourced and summarized, not yet run end-to-end by us Customer support
Auto-categorize support tickets with sentiment and team reports
At a glance
- Setup estimate
- 1 h (ESTIMATE)
- Tools
- Industries
- SaaS, E-commerce, Agencies & consultancies, Healthcare & wellness
Problem
Requests arrive unsorted, and nobody sees trends
Caveats
Needs a Google Gemini API key, a Typeform account (other form tools can be swapped in) and SMTP email. Ticket text and customer details are sent to Google Gemini, so don't route health or other sensitive data through it without checking each provider's privacy terms. Spot-check AI categories and sentiment.
Tools
- n8n
- Typeform trigger
- Google Gemini
- Google Sheets
Browse by tool: n8n, Typeform, Google Gemini, Google Sheets
Steps
- Ticket submitted via Typeform.
- Gemini categorizes it (billing, bug, feature, how-to, complaint) and scores sentiment.
- Store in Sheets.
- Email an analytics report to the team.
- Status
- Researched: Sourced and summarized, not yet run end-to-end by us
- Last checked
Setup estimates are rough guesses for someone comfortable with the tools who already has the accounts and API keys. Real time is unknown until tested.