Researched: Sourced and summarized, not yet run end-to-end by us Customer support
WhatsApp support bot with a Google Docs knowledge base
At a glance
- Setup estimate
- 1–2 h (ESTIMATE)
- Tools
- Industries
- Local retail & hospitality, Agencies & consultancies, General (any small business)
Problem
FAQ and policy questions repeat all day
Caveats
Needs a Meta WhatsApp Cloud API account (verification time UNKNOWN) and a Google Gemini or OpenAI key. Customer messages are sent to the AI provider and logged in Google Sheets. Answers are only as accurate as your Google Doc; add a hand-off to a person.
Tools
- n8n
- WhatsApp Business Cloud
- Google Docs
- Google Gemini
- Google Sheets
- memory
Browse by tool: n8n, WhatsApp, Google Docs, Google Gemini, Google Sheets
Steps
- WhatsApp message in.
- Agent reads the company Google Doc live.
- Gemini answers.
- Logs to Sheets.
- Replies.
- Status
- Researched: Sourced and summarized, not yet run end-to-end by us
- Last checked
Setup estimates are rough guesses for someone comfortable with the tools who already has the accounts and API keys. Real time is unknown until tested.