Researched: Sourced and summarized, not yet run end-to-end by us Customer support
Classify Intercom conversations and route to ClickUp or Slack
At a glance
View source template on n8n.io (opens in new tab)Problem
Support, product feedback and sales questions all land in the same Intercom inbox
Caveats
Needs an Intercom workspace that can send webhooks (plan UNKNOWN), an OpenAI API key, ClickUp and Slack. Customer messages are sent to OpenAI. Conversations classified as Other get no action, so check that bucket regularly so nothing is dropped.
Tools
- n8n webhook
- Intercom
- OpenAI GPT-4o-mini (AI agent)
- ClickUp
- Slack
Steps
- Intercom sends a new conversation to the webhook.
- GPT-4o-mini returns category (Support, Product, Sales, Other), sentiment, urgency, reasoning and tags.
- Parse the output and build task fields.
- Support and Product create ClickUp tasks with urgency and tags.
- Sales sends a Slack alert to the sales channel.
- Other takes no action.
- Status
- Researched: Sourced and summarized, not yet run end-to-end by us
- Last checked
Setup estimates are rough guesses for someone comfortable with the tools who already has the accounts and API keys. Real time is unknown until tested.